What is the average cost per patient encounter?
The clearest published figure comes from U.S. Physical Therapy: $86.15 of adjusted clinic operating cost per visit in 2025, of which $61.93 is salaries and related costs, so labor is 72% of the cost of a PT visit. On the revenue side, Concentra reports $147.42 of revenue per visit at its occupational health centers. Both are large multi-site operators, so read them as the economics of delivery at scale, then run the same arithmetic on your own trailing twelve months.
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Definition
Cost per patient encounter is the fully loaded operating cost of delivering one visit, calculated by dividing total operating expense by total encounters.
The detail
The cleanest published figure comes from U.S. Physical Therapy's FY2025 10-K, because a listed operator reports it to the SEC: $86.15 of adjusted clinic operating cost per visit across 6.15 million visits, of which $61.93 (72%) is salaries and related costs. The adjustment strips out acquisition incentive costs and clinic closure losses; before it, the figures are $86.30 and $62.04, the same 72%. That single ratio is the most useful thing on this page. It means the cost of a visit is a staffing decision far more than a supplies or facilities decision, and that the lever on cost per encounter is schedule density, not vendor negotiation. On the revenue side, Concentra reports $147.42 per visit at its occupational health centers in 2025: $210.15 for a workers' compensation visit against $92.84 for employer services such as physicals and drug screens. That is a 2.3x gap inside the same centers, set by what the visit is and who pays for it. Cost per encounter and revenue per encounter move for different reasons, so a practice that only watches cost can cut supplies when the real problem is payer mix. For overhead as a share of revenue, two published anchors: ZenOne uses total overhead of about 60–65% of collections, before owner-dentist pay, as the starting comparison for dental practices, and FTI Consulting estimates dermatology operating expenses at 72.9% of net revenue for medical and 75.1% for cosmetic practices, from 2019 benchmarking data. To calculate your own, sum total operating expense excluding owner compensation for the trailing twelve months and divide by total billable encounters. Track it monthly, because the trend tells you more than any single month.
U.S. Physical Therapy reports adjusted clinic operating costs of $86.15 per visit in 2025 across 6,150,104 visits, of which $61.93 is salaries and related costs, so labor is 72% of the cost of a visit.
Source: U.S. Physical Therapy Inc. (NYSE: USPH), FY2025 Form 10-K
Concentra reports $147.42 of revenue per visit at its occupational health centers in 2025: $210.15 on a workers' compensation visit and $92.84 on an employer services visit.
Source: Concentra Group Holdings (NYSE: CON), FY2025 Form 10-K
Many dental practices use total overhead of about 60–65% of collections, usually before owner-dentist compensation, as a starting comparison.
Source: ZenOne: Dental Practice Overhead Benchmarks and Cost Breakdown (January 2026)
FTI Consulting estimates operating expenses at 72.9% of net revenue for medical dermatology and 75.1% for cosmetic dermatology, based on 2019 pre-COVID benchmarking data.
What this means for clinic owners
From Sorso
If your cost per encounter is rising faster than your revenue per encounter, you have a problem that no amount of patient volume will fix. Track this metric monthly. It is the cleanest signal of whether your operating model is healthy.
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The most detailed public figure is $491,792 to $906,189 to open one med spa, from dermani MEDSPA's 2026 franchise disclosure, covering buildout, equipment, opening inventory and three months of operating funds. Sorso estimate: about $430,000 to $840,000 for an independent spa built to the same standard, after taking out the $55,000 franchise fee, the $5,000 training fee and $3,000 to $8,000 of training travel. Leasehold improvements ($124,257 to $309,376) and equipment ($117,062 to $194,300) are the two biggest lines.
What is a good overhead ratio for medical practices?
A good overhead ratio depends on the specialty: 55 to 65 percent of collections in general dentistry, with a national median near 62 percent (ZenOne, citing Overjet's 2025 data), 72.9 percent of net revenue in medical dermatology and 75.1 percent in cosmetic (FTI Consulting), and 80.8 percent in outpatient physical therapy (U.S. Physical Therapy's FY2025 10-K). An 80.8 percent ratio is normal in physical therapy and would be far too high in dentistry, which is why a single cross-specialty target is worse than none.
What is the average revenue per provider?
There is no single average: revenue per provider depends on specialty, and the one broad survey that reports it, MGMA's, is a paid product. The published figures you can check are narrower. FTI Consulting's 2019 benchmarks put median revenue per FTE physician at $1.3 million in medical dermatology and $1.8 million in cosmetic dermatology, and in a Sorso calculation from CMS's 2024 provider-level data the median ophthalmologist received $167,145 in Medicare payments and the median orthopedic surgeon $96,684, from Medicare alone.
What is a good staff-to-provider ratio?
There is no single good ratio, because the published benchmarks count staff differently. AMGA's 2024 staffing survey of medical groups puts the median at 2.15 clinic staff FTEs per provider FTE, counting physicians and advanced practice clinicians as providers. MGMA counts total support staff per FTE physician instead: its analysis of 141 multispecialty groups found a median of 5.0, and physician-owned groups staff more heavily than hospital-owned ones.
What financial KPIs should I track for my clinic?
The core 8 financial KPIs every clinic should track monthly are revenue, EBITDA, net collection rate, days in AR, denial rate, revenue per provider, overhead ratio, and rolling 13-week cash forecast.
What is a reasonable patient no-show rate for an outpatient clinic?
There is no single reasonable rate, because published no-show rates vary widely: a 2024 systematic review of outpatient scheduling notes rates between 12% and 42% across studies, and around 50% in some general outpatient clinics. Where your practice should sit depends on specialty and payer mix; in rural outpatient behavioral health, for example, a 2023 JAMA Network Open study measured 13% for in-person and 17% for telehealth appointments. Whatever the number, the fix is rarely a single tactic; it is a stacked system of reminders, deposits, overbooking discipline, and patient selection.
Founder of Sorso and a CFA charterholder. Before Sorso, Stan spent 19 years in corporate finance at institutions including UniCredit and Société Générale — managing a $450M loan portfolio and making senior partner at a major mezzanine lender by 29 — then built a fractional CFO firm exclusively for outpatient healthcare clinics.
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